Last updated: 2 November 2026

Crow Atelier Limited respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and store your information when you visit our website, contact us, submit a manuscript or work with us.

1. Who we are

Crow Atelier Limited is an independent UK publishing, illustration and design business.

Crow Atelier Limited is the data controller responsible for the personal information described in this policy.

Company number: 17318598
Registered office:124-128 City Road, London, EC1V 2NX
Email: enquiries@crowatelier.com
Website: www.crowatelier.com

2. Information we collect

Depending on how you contact or work with us, we may collect:

• your name and contact details;

• information included in an enquiry or project brief;

• manuscripts, synopses, illustrations, reference images and other files you submit;

• information about your publishing or design project;

• correspondence, feedback and approval records;

• contractual, invoicing and payment information;

• information needed to manage publication, distribution and royalty payments;

• technical information about visits to our website, such as your device, browser, approximate location and pages viewed; and

• marketing preferences, where you choose to receive communications from us.

Please avoid including unnecessary personal or sensitive information about yourself or other people in a manuscript, brief or supporting material.

3. How we collect your information

We normally receive information directly from you when you:

• complete a website form;

• upload a manuscript or another file;

• contact us by email;

• request a publishing or design proposal;

• enter into an agreement with us; or

• communicate with us while we are delivering a project.

Some technical information may be collected automatically when you use our website through cookies and similar technologies.

4. How we use your information

We may use your information to:

• receive and respond to enquiries;

• review manuscripts and creative proposals;

• decide whether a project is suitable for Crow Atelier;

• prepare personalised proposals and quotations;

• provide publishing, illustration and design services;

• manage contracts, payments, approvals and project correspondence;

• produce, publish and distribute books;

• calculate royalties and provide sales statements;

• maintain business, tax and accounting records;

• protect our website and business from misuse or fraud;

• establish, exercise or defend legal claims; and

• send marketing communications where you have chosen to receive them.

Submitting a manuscript does not guarantee that Crow Atelier will offer a publishing agreement. Manuscripts and creative work remain the property of their respective copyright owners. We will use submitted material only to assess the proposal, communicate with you and provide services you later agree to purchase.

5. Our lawful bases

Under UK data protection law, we rely on the following lawful bases:

• Steps before entering into a contract and performance of a contract: to review your submission, prepare a proposal and provide agreed services.

• Legal obligation: to maintain records required for tax, accounting and other legal purposes.

• Legitimate interests: to respond to enquiries, administer and improve our business, maintain website security, prevent misuse and manage or defend legal claims.

• Consent: where you actively choose to receive marketing communications or accept optional website cookies.

Where we rely on consent, you may withdraw it at any time.

6. Who we share information with

We only share personal information when it is reasonably necessary. Recipients may include:

• Squarespace, which hosts our website and processes website form submissions;

• our email hosting and communications providers;

• secure file-storage and business software providers;

• printers, book-production companies and distribution platforms involved in producing or distributing an accepted book;

• payment, banking, accounting and professional advisory providers;

• contractors or specialist suppliers engaged for an agreed project, where applicable; and

• public authorities or legal advisers where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information.

Website forms are processed through Squarespace so that we can receive and manage your submission. (support.squarespace.com)

7. International data transfers

Some service providers may process or store information outside the United Kingdom. Where this happens, we use providers that apply appropriate protections for international data transfers as required by data protection law.

You may contact us if you would like more information about the safeguards applying to your information.

8. How long we keep information

We keep personal information only for as long as it is reasonably needed:

• general enquiries that do not lead to a project are normally retained for up to 12 months after the last communication;

• manuscripts and supporting files that we do not accept are normally deleted within six months of our final decision, unless you ask us to retain them for a possible future project;

• project, contract, payment and accounting records are normally retained for seven years after the end of the relevant financial year or business relationship;

• published-book records may be retained while the book remains in publication and afterwards where needed to administer rights, royalties or legal obligations;

• information used for marketing is retained until you unsubscribe or withdraw your consent; and

• information may be kept for longer where required by law or where reasonably necessary in connection with a dispute or legal claim.

9. Security

We take reasonable organisational and technical steps to protect personal information against loss, unauthorised access, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Please do not submit original physical artwork or the only existing copy of a manuscript or other creative work.

10. Cookies and website analytics

Our website uses cookies and similar technologies that are necessary for it to operate. We may also use optional analytics cookies to understand how visitors use the website and improve its content.

Where required, optional cookies will only be used after you make a choice through our cookie banner. You can change your cookie preferences or delete cookies through your browser.

Further information about the cookies used on this website is available through our cookie settings.

11. Marketing

We will only send marketing emails where we have an appropriate lawful basis to do so. You can unsubscribe at any time by using the link in an email or contacting enquiries@crowatelier.com.

Choosing not to receive marketing will not affect service-related messages about an enquiry, contract or active project.

12. Children’s information

Our services and website forms are intended for adults. We do not knowingly invite children under 18 to submit personal information or enter into publishing or design agreements directly with us.

A parent or legal guardian should contact us on behalf of a person under 18.

13. Your rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• receive certain information in a portable format; and

• withdraw consent where our use of your information is based on consent.

These rights are not absolute and may depend on our lawful basis and legal obligations.

To exercise a right or raise a privacy concern, contact enquiries@crowatelier.com. We may need to confirm your identity before completing a request.

You have the right to object to our use of your personal information where we rely on legitimate interests. You also have an absolute right to object to direct marketing.

14. Complaints

Please contact us first if you have concerns about how we use your information so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

15. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on this page with its revision date.